Frequently Asked Questions

A positive result means the presence of SARS-CoV-2 antigens. A positive results means it is very likely you have COVID-19 and the result should be confirmed. Immediately go into self-isolation in accordance with the local guidelines and immediately contact your general practitioner / doctor or the local health department in accordance with the instructions of your local authorities. Your test result will be checked by a PCR confirmation test and you will be explained the next steps.

Australian Capital Territory Coronavirus Helpline (8am - 8pm daily) - (02) 6207 7244
New South Wales Coronavirus Helpline (24 / 7) - 137 788
Northern Territory Coronavirus National Helpline - 1800 020 080
Queensland Coronavirus Helpline - 13 42 68
South Australian Coronavirus Helpline (9am - 5pm daily) - 1800 253 787
Tasmanian Public Health Hotline (Coronavirus) - 1800 671 738
Victorian Coronavirus Hotline - 1800 675 398
Western Australia Coronavirus Hotline (Mon - Fri 8am - 6pm) - 1800 595 206

A negative result means that you are negative or that the viral load is too low to be recognized by the test. Your next step is to take a photograph to timestamp your test.

Place all the contents containing your DNA into the Bio bag. This is to keep your DNA separate and minimise any cross contamination. Once you have done this, you can dispose in your regular rubbish bin.

The color and intensity of the lines have no importance for result interpretation. The test should be considered as Positive whatever the color intensity of the test line (T) is.

COVID-19 Antigen Rapid Test is a rapid chromatographic immunoassay for the qualitative detection of SARS-CoV-2 antigens present in human oral fluid. When the control line(C) appears, it means the test unit is performing well.

You can read your results after 15 minutes as long as a coloured line has appeared next to the Control region (C), do not read result after 20 minutes. Please take a photograph of the test to record your result as outside of this time window, the result may change.

Test can be done at any time of the day. However It is recommended to collect the first oral fluid in the morning.

The results will only give accurate results as far as the fresh human oral fluid is used and followed the instructions carefully. Nevertheless, the result can be incorrect. Non-SARS-CoV-2 coronavirus strains or other interference factors may cause a preliminary Positive Result.

Depending on where you are, it can take from 1 working day up to 5 working days for your goods to be delivered once they have been picked up by the courier. You will receive an e-mail confirming your order is being processed and it will contain your tracking number for your order. Once it has been accepted into the courier network, you can track your delivery thereafter.

✓ ARTG Approved

All of our COVID-19 Antigen self-tests are included on the Australian Register of Therapeutic Goods (ARTG 376310). This means that is safe and can be lawfully supplied for use in Australia.

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